Returns & Exchanges
SMTOWN GLOBAL SHOP strives for your complete satisfaction with every purchase of official artist merchandise. If you receive a defective or incorrect item, you may request a return or exchange within 14 days of delivery.
Submit a Request
Contact our customer support team via the Help Center with your order number and clear photos of the item and its packaging.
Review and Approval
Our team will review your claim within 3-5 business days to verify the defect or shipping error and provide further instructions.
Return Shipment
Once approved, securely pack the item in its original condition and mail it to our designated return center using the provided address.
Refund Processing
After we receive and inspect your return, a refund will be issued to your original payment method or an exchange shipment will be dispatched.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing